Terms

General Terms and Conditions – Delightful AB (Delightful Hair)

These general terms and conditions apply to purchases you make as a consumer through our online store www.delightfulhair.eu.

The online store is operated by:

Delightful AB
Swedish company registration number: 556855-4843
VAT registration number: SE556855484301
Hyvelgatan 37
741 71 Knivsta
Sweden

You can contact us through our contact page.

By completing an order, you accept these terms and conditions.

To shop with us, you must be at least 18 years old or have the consent of a parent or legal guardian.

1. Orders and order confirmation

After you have completed an order, an order confirmation will be sent to the email address entered at checkout.

Check the order confirmation and contact us as soon as possible if anything is incorrect. You are responsible for ensuring that the contact and delivery details provided when placing the order are correct.

If we cannot supply an ordered product, we will contact you and refund any amount that may already have been paid for that product.

If you wish to cancel or change an order, contact us as soon as possible. We will try to assist you before the order is processed, but cannot guarantee that an order can be changed or stopped after handling has begun.

2. Prices and product information

All prices are shown in euros (EUR) and include the VAT applicable to the relevant market.

We reserve the right to correct:

sold-out products
temporary stock discrepancies
obvious pricing and typographical errors
incorrect product information
colour differences between product images and different screens

We try to reproduce the colours and characteristics of the products as accurately as possible. However, the appearance of a colour may vary depending on the screen, lighting and individual display settings.

If an obvious error in the price or product information is discovered after an order has been placed, we will contact you before processing the order. You may then accept the corrected information or cancel the order.

All content on the website, including text, images, graphics, logos and trademarks, belongs to Delightful AB or our licensors and may not be copied or used without written permission.

3. Payment

The available payment methods are displayed at checkout.

Depending on the payment method you choose, payment may be handled by Klarna, PayPal, the card issuer or another payment provider displayed at checkout.

The payment provider's own terms also apply to the payment service. Delightful Hair does not store complete card details.

4. Delivery and shipping

Orders placed on working days before 4:00 pm are normally dispatched on the same day. Orders placed during weekends or public holidays are processed on the next working day.

The normal delivery time is 2–5 working days. The delivery time is an estimate and may be affected by public holidays, heavy demand at the carrier or other circumstances beyond our control.

The available delivery methods and current shipping charges are displayed at checkout.

Regular shipping charge:

Standard delivery: 5.99 euros

Once the order has been dispatched, you will receive a shipping confirmation and, where available, information on how to track the shipment.

Parcels marked as delivered

If a parcel is marked as delivered but you have not received it, contact us as soon as possible. We will then help to initiate an investigation with the carrier.

You may need to provide the information or documentation requested by the carrier during the investigation.

Uncollected parcels

Parcels that are not collected are automatically returned to us.

A charge of 14.99 euros is applied for the return shipping and handling of an uncollected parcel. This charge may be deducted from the amount refunded to you.

Failing to collect a parcel does not count as notifying us that you wish to exercise the right of withdrawal.

5. Right of withdrawal and returns

You have a 14-day right of withdrawal from the day on which you receive the order.

If an order contains several products that are delivered at different times, the withdrawal period begins on the day on which you receive the final product.

To exercise the right of withdrawal, you must notify us within 14 days of receipt. The return must then be sent without undue delay.

Seal and hygiene

The outer product packaging may be opened for inspection, but the seal or band around the hair must remain intact.

If the seal around the hair has been broken, the product cannot be returned under the right of withdrawal for hygiene reasons.

The product must be returned in its original packaging together with all accompanying parts.

Registering a return

Once the return has been registered, we will send a QR code or return label to the email address used for the order.

Return shipping costs 5.99 euros and is deducted from the refund.

Pack the product securely and retain proof of postage until the return has been processed.

Refunds

After we have received and inspected the return, the approved amount will be refunded to the same payment method used for the purchase.

The refund will be made without undue delay and no later than 14 days from the day on which you notified us that you wished to exercise the right of withdrawal. We may wait until the product has been returned or you have demonstrated that it has been sent back.

If the entire order is returned within the withdrawal period, the cost of standard delivery will also be refunded.

If you selected a more expensive delivery method, only an amount equal to the cost of standard delivery will be refunded. The additional cost of the more expensive method will not be refunded.

If only part of the order is returned, the original shipping charge will not be refunded.

We do not offer direct exchanges. If you would like a different colour, length or product, place a new order and return the original product in accordance with these return conditions.

6. 30-day satisfaction guarantee

In addition to the right of withdrawal, we offer a voluntary 30-day satisfaction guarantee from the order date.

If the hair does not meet your expectations, you may receive a replacement product under the guarantee.

For the guarantee to apply, the following conditions must be met:

you must contact us before returning the product
the complete product must be returned, even if it has been used
the product must have arrived back with us within 30 days of the order date

It is not sufficient merely to contact us within 30 days. The product must also have been returned and arrived with us within the time limit.

The satisfaction guarantee may be used once per order and entitles you to a replacement product, not a refund.

The guarantee does not cover:

normal wear and tear
changes caused solely by normal wear and the gradual wearing away of the protective protein treatment
bleaching, colouring or another chemical treatment
damage caused by incorrect care
damage caused by heated styling tools when heat protection has not been used
damage caused by external factors or improper use
problems caused by incorrect application

If the tape on a tape extension comes loose, our first measure is normally to send replacement tape free of charge.

If the problem is caused by the way in which the extensions were applied, you must contact the hairdresser or person who applied them.

Full information is available on the page about our 30-day satisfaction guarantee.

7. Complaints

If you believe that the product has an original defect, contact us as soon as possible.

Please provide:

the order number
the product affected by the problem
a clear description of the problem
information about how the product has been used and cared for
photographs or a video showing the problem

We may need to request that the product be returned for examination before the claim can be assessed.

When assessing the claim, we take into account the product's characteristics, expected lifespan, use and care.

Normal wear and damage caused, for example, by incorrect care, colouring, bleaching, another chemical treatment, heated styling tools, external factors or incorrect application are not considered original product defects.

If a complaint is accepted, we will cover reasonable return shipping costs and provide an appropriate remedy based on the circumstances.

8. Lifespan and care

Hair extensions are consumable products. Their lifespan is affected by how often they are used and washed, the use of heated styling tools and the care products used.

Estimated maximum lifespan with proper care:

Standard hair: up to approximately 6 months
Long Lasting hair: up to approximately 2 years and generally requires less maintenance

The stated periods are estimates and not guarantees of a particular lifespan.

You are responsible for following the care instructions supplied with the product or published on our website.

9. Promotional products and gifts

Products supplied free of charge as part of a promotion are not covered by the voluntary 30-day satisfaction guarantee.

If an order is returned, any promotional product must also be returned.

If the promotional product is kept, its stated value may be deducted from the refund, provided that this was stated in the promotional conditions at the time of purchase.

10. Delayed delivery

Events beyond our reasonable control may cause delivery delays. These may include carrier disruption, official action, industrial disputes, natural disasters or major technical failures.

If a delay occurs, we will inform you as soon as possible and try to find an appropriate solution.

11. Changes to these terms

We may update these terms when our business, services or the applicable rules change.

The version of the terms that was in force when the order was completed applies to that purchase. Updated terms apply only to future orders.

12. Personal data

We process personal data in accordance with our privacy policy and applicable data-protection law.

The privacy policy contains information about:

the personal data we process
why the data is processed
the recipients who may have access to the data
how long the data is retained
the rights you have

13. Applicable law and dispute resolution

Swedish law applies to the purchase. However, this does not restrict any mandatory consumer rights that apply under the law of your country of residence.

If you have a question or are dissatisfied with a product, please contact us first.

If we cannot resolve the matter together, consumers within the EU/EEA may contact the European Consumer Centre in their country of residence for guidance and assistance with a cross-border purchase.

The European Consumer Centre can also provide information about any competent national alternative dispute-resolution body. This does not mean that Delightful AB is committed to participating in a particular dispute-resolution procedure.

European Consumer Centres Network
European Consumer Centres Network

These terms and conditions were last updated on 10 September 2026.